Help
Questions? Email hello@zibbo.ca or call or text us at (236) 500-9985. We answer within 1 business day.
Posting
Posting a task is free. Say what you need, the town, and when. Only the Pro you pick sees your street address.
Paying
You pay your Pro yourself, by e-Transfer or cash. Zibbo doesn't take any of it.
What Pros pay
Your first 2 new Clients are free until November 23, 2026. After that, you pay $5 the first time you work with a new Client. Repeat jobs with the same Client are free. If the Client doesn't write back within 48 hours after you pay, you get your $5 back.
Ratings
When a job is done, you rate each other from 1 to 5 stars. 5 stars means it went just as planned. Tick what went well or what went wrong. You can reply once to a review about you. Please keep it kind. We'll ask you to reword anything with swearing.
How ratings affect a Pro's place in the list
Pros with good reviews show up higher. New Pros get a New on Zibbo label and show in the middle, so they get seen too.
If a Client doesn't pay
A Pro can report Client didn't pay from a completed job. Our team checks it with both sides. The first confirmed report adds a 1-star Didn't pay mark to the Client's rating. A second confirmed report closes the account: the Client can't log in to post or chat, and open tasks close. We email the Client when a report is filed and when the account closes. When a report is confirmed or not confirmed, we email the Client and the Pro who reported it.
Safety
Keep chatting on Zibbo until you agree on the job. If something feels off, tap Report at the bottom of the page. We'll look into it. In an emergency, call 911.
Cancelling
Plans changed? Either of you can cancel before the job is done. The Client can then post the task again with one tap.
Deleting your account
Go to Account, tick the box and tap Delete my account. We remove your name, phone, address and bio, and close your open tasks.