FAQ

Zibbo helps Okanagan neighbours get jobs done. You post a task. Local Pros say they're interested. You pick one.

No. Posting is always free. Only the Pro pays, and only $5 per new Client.

Your first 2 new Clients are free until November 23, 2026. After that, you pay $5 the first time you work with a new Client. Repeat jobs with the same Client are free. Zibbo takes no cut of what the Client pays the Pro.

You pay the Pro yourself, by cash or e-Transfer. The money never goes through Zibbo.

If the Client doesn't write back within 48 hours after you pay, you get your $5 back.

Only the two people on a finished job. You rate each other. You'll see the stars once you've both rated, or after 7 days.

Here's what each star means.

Low stars? Tick what went wrong. For 1 or 2 stars, add a short note too.

High stars? Tick what went well, and add a comment if you like.

If your words include swearing, we'll ask you to change them. What you typed stays in the box.

• A Client rating a Pro, 1 to 3 stars: 1 stars: Didn't come; 1 stars: Stopped replying; 1 stars: Left the job; 2 stars: Late with no text; 2 stars: Didn't read the job notes; 2 stars: Wrong tools; 2 stars: Asked me to supply what they should bring; 3 stars: Half-finished; 3 stars: The work didn't match what we agreed.
• A Pro rating a Client, 1 to 3 stars: 1 stars: Wasn't there after I drove out; 1 stars: Stopped replying; 2 stars: Access was different; 2 stars: Size was different; 2 stars: Materials were different; 3 stars: Lowballed after agreeing; 3 stars: Disputed the agreed amount after the work.
• A Client rating a Pro, 4 or 5 stars: On time or texted ahead; Read the job notes; Brought the right tools; Tidy, cleaned up; Great communication; Fair price as agreed; Would hire again.
• A Pro rating a Client, 4 or 5 stars: Job as described; Ready on arrival; Paid as agreed; Clear communication; Would work for again.

Pros with good reviews show up higher.

Their best recent comments show on their profile and Pro card. New Pros get a New on Zibbo label and show in the middle, so they get seen too.

You can reply once, and everyone can see it. If the review is wrong, tap This review isn't fair in the chat. We'll take a look.

A Pro can report Client didn't pay from a completed job. Our team checks it with both sides.

The first confirmed report adds a 1-star Didn't pay mark to the Client's rating.

A second confirmed report closes the account: the Client can't log in to post or chat, and open tasks close. We email the Client when a report is filed and when the account closes. When a report is confirmed or not confirmed, we email the Client and the Pro who reported it.

Email verified means they confirmed their email. Phone verified means they confirmed their phone. To check a licence or insurance, ask the Pro to send a photo of it in the chat. See Before you hire in the Safety Centre.

Yes. Tap Add photo or PDF next to Send. On a phone you can take a photo or pick one you already have. You can send up to 4 at a time, up to 10 MB each.

Only you and the other person in the chat can open them. They're deleted with the chat, 30 days after the job ends. We remove the location from photos.

If the Client doesn't write back within 48 hours after you pay, you get your $5 back. You also get your $5 back if the Client blocks you, or if a safety report is filed on that chat.

Zibbo brings you together. You and your Pro agree on the price, the time and the details in chat. If something comes up, we're happy to help.

Tap Report at the bottom of their profile, the task or the chat. Clients can also block a Pro in the chat. You can unblock them on Account.

Email hello@zibbo.ca, call or text (236) 500-9985, or use the Feedback button on any page.

Yes. Go to Account, tick the box and tap Delete my account. We remove your details and close your open tasks. We'll send you an email to confirm.